Shipping & Returns

Yes, all prices are displayed in euro € with taxes included.

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Products are guaranteed ?

The guarantee of the products sold in our online store PRESTIGIOYTRADICION.COM is established by the manufacturer of the product.

In case of default of a product, the manufacturer is responsible and will offer an exchange or refund the full amount of the product.

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Delivery costs are included in the price ?

NO
The postage is not included. For clarity, the charges are added separately at the end of the order and vary depending on the total weight of the order and destination.

see also: Our table rates

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How can I pay for my order ?

You can pay as follows:

Deposit / Transfer:

Make a direct deposit/transfer, stating your name and reference, with the following information:

Bank: La Caixa.

Account Number: ES39 2100 6960 3722 0014 9576.

Payment by credit card:

With guarantees of the secure payment system. With a payment gateway which accepts all major credit cards (Visa, Mastercard, 4B) and debit cards with the MasterCard / Eurocard or Visa logo.

Cons-refund (requires pre-order request and approval):

Payment at reception.

With Paypal

Payment via Paypal is available in our online store.

We guarantee security and confidentiality of whatever payment method you choose.

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What is the delivery delay ?

Usually, orders received before 12 hours will be sent the next day. In this case, the delivery time will be 48 hours for the province of Tenerife and Gran Canaria, 72h for Fuerteventura and Lanzarote (weekdays).

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How are products shipped ?

All items are protected in cardboard boxes so that products arrive in perfect condition, we only work with transport companies trustworthy (Integra2, SEUR, and UPS).

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What is the availability of products ?

All products displayed in our store are available and no longer appear when they are exhausted.

Note: All our producers are small producers and have limited production quantity, if there have shortages of a product when you order and we were not able to update information on this site, please contact us immediately, we’ll offer a similar product or refund the full amount.

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From where are products shipped ?

All our products are shipped from our warehouse in Tenerife, Canary Islands – Spain.

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What is the timetable for delivery of packages ?

Monday to Friday from 8h to 19h.

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What happens if I am not present at the time of delivery ?

In this case, you should contact the transport agency as soon as possible through the phone number that was placed in your mailboxes. In all cases, you can contact us via the contact form.

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What happens if a product arrived damaged ?

If one or more products arrived damaged due to transportation, we will send you a new product or we will refund the full amount once we receive the products. All the additional transport costs will be borne by PRESTIGIOYTRADICION.COM, provided that the product has not been used, altered or falsified.

When you receive your order and see that the package is opened or damaged, note the schedule of the carrier, “PENDING TO REVIEW” or the situation you have just observed.

Noting that the product is damaged please contact us by email (through the contact form) within a maximum of 24 hours for perishable products (food and beverages) in poor condition, and 14 calendar days for non-perishable products from the receipt of the order, stating clearly the nature of the problem and attaching a photograph of the damaged product.

Please remember that if we treat an exchange or refund it is essential that you contact us first. We accept no exchange or refund if we have not received any prior notification.

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What happens if the contents of the package is incorrect ?

If one or more products received do not match your order, we’ll send you the right products or we will refund the full amount in the form of a PRESTIGIOYTRADICION.COM purchase voucher once we receive the products. All additional costs shall be borne by PRESTIGIOYTRADICION.COM, provided that the product has not been used, altered or falsified.

To do this, please contact us (through the contact form) within a maximum of 24 hours for perishable products (food and beverages), and 14 calendar days for non-perishable products from the receipt of the order, stating clearly the nature of the problem or reason for return. We accept no exchange or refund if we have not received any prior notification.

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Can I return a product if I am not satisfied ?

Yes.
If for any reason other than the above you are not satisfied, you can return a product. In this case, after receiving the products in its original packaging and in perfect condition, we will reimburse the full amount. However, note that the cost of return transportation will be your responsibility.

To do this, please contact us (through the contact form) within a maximum of 14 calendar days for non-perishable products from the receipt of the order, with no need to explain the reason for return.

Please remember that in order for us to treat an exchange or refund it is essential that you contact us first.

We accept no exchange or refund if we have not received any prior notification.

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Can I cancel my order ?

Yes.
If your order has not yet been sent, we will refund the full amount.

If you have already received the order, you must send it back. In this case, after receiving the products in its original packaging and in perfect condition, we will refund the full amount in the form of a PRESTIGIOYTRADICION.COM purchase voucher. However, note that the cost of return transportation will be your responsibility. The deadline for the cancellation of an order is 14 calendar days for non-perishable products from the receipt of the order. We do not accept exchanges or returns of perishable products in good condition.

You can contact us through the contact form.

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What are the shipping costs ?

The cost of transport depends on the total weight of the order and the destination

Our tables rates, including taxes, are as follows:

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